Refund policy

Returns & Refunds

We want you to be happy with what you bought. If something isn't right, you have 30 days from the delivery date to request a return.

What we can accept

To be eligible, the item must be in the same condition you received it — unworn or unused, with tags where applicable, and in its original packaging. Please keep your receipt or order confirmation.

How to start a return

Email us at mengyalivingston@gmail.com with your order number and a short note about the issue. If your return is accepted, we'll send you instructions on where and how to send the item back. Items sent back without requesting a return first can't be accepted.

Damaged, defective, or wrong items

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away and we'll make it right. Photos help us sort it out faster.

Items we can't take back

Perishable goods, custom or personalized items, and personal care items can't be returned. We also can't accept returns on gift cards. If you're unsure about a specific product, just ask before you order.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement.

Refunds

Once we receive and inspect your return, we'll let you know whether it was approved. If it is, your refund goes back to your original payment method within 10 business days. Depending on your bank or card issuer, it can take a few extra days to appear on your statement.

If more than 15 business days have passed since we approved your return and you still haven't seen the money, please contact us at mengyalivingston@gmail.com.

Questions

Reach us any time at mengyalivingston@gmail.com or through the contact form on our site. We usually reply within one business day.