Shipping policy

Shipping

Where we ship

We ship across the United States. Our products come directly from US-based suppliers, which keeps delivery times short and avoids customs delays.

Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. You'll get a confirmation email when your order is placed, and a second email with tracking once it ships.

Delivery estimates

Standard shipping typically arrives within 3–7 business days after processing. Economy shipping may take 5–10 business days. Delivery estimates are not guarantees — carrier delays, weather, and peak periods can add time.

Multiple shipments

If your order contains items from more than one of our suppliers, they may arrive separately, in different packages and on different days. You won't be charged extra for this.

Tracking

Every order ships with tracking. If your tracking hasn't updated in more than 5 business days, email us and we'll chase it with the carrier.

Lost, delayed, or damaged packages

If your package is lost in transit or arrives damaged, contact us at mengyalivingston@gmail.com within 30 days of the ship date and we'll resolve it.

Wrong address

Please double-check your shipping address at checkout. We can't reroute a package once it's shipped, and we can't refund orders sent to an incorrectly entered address.

Questions

Email mengyalivingston@gmail.com — We usually reply within one business day.